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Community Coordinator

About Innovation Portal: Innovation Portal (Portal) is a nonprofit incubator and innovation hub accelerating startup growth in Southwest Alabama and the central Gulf Coast. Portal provides a growth-focused space and community for entrepreneurs, innovators, and creatives to work and connect. The flexible workspace provides a variety of membership types with dedicated offices, coworking, commercial space, and meeting rooms. In addition to amazing workspace, we provide targeted programming to encourage successful launch, development, and scaling of local ventures.

About the Position: Innovation Portal is looking to hire a fun-witted, community-oriented, get-stuff-done Community Coordinator (Coordinator). The Coordinator is the ultimate liaison, responsible for engaging with Portal members, guests, and VIPs. The Coordinator shall be the beacon of hospitality and exceptionally organized. S/he will maintain the coworking space and be the forefront of member relations. The Coordinator’s main duty is to provide exemplary customer service to members and building management by creating a connected, engaged, and prosperous coworking environment. This person will be the go-to problem-solver for our members, managing day-to-day operations, member relations, and facilities.

The Exempt position is full time, in-office, and reports directly to the Executive Director (ED). Typical work hours are in-office from 8:30 AM – 5:30 PM, but may vary depending on activities and priorities, including some after-hours and weekend work. The Coordinator will work primarily at the front desk at Innovation Portal and is expected to work mostly in-office. Some out of office work activities will be required.

About you: The Coordinator should understand the concept and value of coworking. It is the Coordinator’s responsibility to show up, step up, and provide a 5-star experience to our members, guests, and visitors. Engaging, meeting, and helping people is your thing. If putting dishes away, helping set up an after-hours event, and onboarding a new member while keeping responsive to emails, greeting visitors, and making sure there’s plenty of coffee in the kitchen doesn’t do it for you, the Coordinator role may not be the right fit for you. You’ll constantly execute new ways to build community and enhance our member experience. You have a growth mindset, take initiative, and will actively look for opportunities to enhance the organization’s impact. The Coordinator must be able to work well with Portal’s various constituents, demonstrating respect + inclusion, and always representing the organization with the utmost integrity. 

Responsibilities*:

 

Member Liaison + Community Builder (40%): attract new members and keep current members happy

  • Act as the front desk host of the workplace while facilitating the interaction of the community
  • Provide high-level customer service and hospitality to everyone who passes through the space  
  • Be well known, easily recognized, and well appreciated by the members; Regularly talk to, connect, and help members
  • Foster an inviting, inclusive, supportive, and productive community within Portal 
  • Lead tours for potential members, community members, visitors/guests, and VIPs
  • Maintain onboarding and tours schedule; field inquiries regarding both
  • Conduct member onboarding and offboarding; add/remove members from various member management and communication platforms
  • Solve member-related issues to ensure a cohesive community and operational efficiency
  • Research and implement ways that the coworking space can work better for members
  • Drive membership campaigns to attract and secure new members; engage with external community and partners to implement
  • Manage communications within the space; communicate to members regarding events, programming, + Portal news 
  • Manage social media, frequently creating membership-drive campaigns and other campaigns as needed
  • Create member features and distribute on various mediums
  • Create and distribute Portal News newsletter
  • Maintain member portal and membership web page, keeping information current 

 

Administration and Operations (40%): take care of administration/operations related issues like a well-oiled machine

  • Be the initial point of contact on behalf of Innovation Portal 
  • Serve as “front of house” for Portal by greeting visitors and serving as a point of service for members, tenants, and guests at the front desk
  • “Open” each morning and prepare the building for members (make coffee, turn on lights), and “close” in the evening (put the dishes away)
  • Monitor supplies inventory and make suggestions for replenishment as needed 
  • Provide general property and facilities management; Work with contracted vendors regarding service, repairs, improvements, and upkeep
  • Identify and implement new ways for us to become more efficient
  • Keep the space running in a clean and orderly fashion (including tasks like watering plants, writing on white boards, pushing in chairs, making more coffee, and delivering the mail)
  • Become proficient with our member and event management platform and other hardware and software tools utilized
  • Manage various database and tracking document upkeep; record and track various data and performance metrics; reporting 
  • Help select, train, and manage interns

 

Programs + Event Management (20%): oversee events hosted in our space

  • Programs: build a calendar of events that engages all stakeholders: 
    • Current members: Mashups, happy hours, and themed parties
    • Future members: lead generation and sales-related events, open houses, and free coworking days 
    • Local community: encourage outside organizers to use our event space 
  • Event Coordination
    • Manage booking system for space reservations; Approve and monitor reservations 
    • Field inquiries regarding meeting room bookings; communicate to understand setup needs and specifications
    • Oversee reservations; provide support and necessary building access 
    • Become familiar with all of Portal’s AV offerings, set up AV and troubleshoot as needed
    • Setup and breakdown spaces for non-members
    • Conduct event orientation for members to setup and breakdown on their own
    • Schedule and coordinate with afterhours staff, cleanup, and/or extra security as needed

*Specific responsibilities may adjust contingent upon employee strengths and interests, and/or organizational growth and needs.

 

Qualifications:

  • At least 1-year experience in a professional setting 
  • A bachelor’s degree or equivalent work experience
  • Strong organizational abilities 
  • Ability to think quickly and efficiently when confronted with a member request 
  • Motivated self-starter and creative problem-solver who is able to work with minimal supervision 
  • Proactive, approachable, and solution-focused 
  • Strong oral and written communication skills, including experience speaking publicly in diverse forums 
  • Strong interpersonal skills and the ability to work effectively with a wide variety of people; strong record of teamwork 
  • Track record of success accomplishing high-quality results with minimal supervision
  • Proven ability to work in culturally and ethnically diverse environments 
  • Ability to understand and work with the variety of hardware and software applications
  • Displays a high-level of ethics, empathy, and dependability 
  • Incredibly high level of interest in supporting and connecting innovators and entrepreneurs
  • Familiarity with digital marketing and social media. Preferred: experience managing corporate social media campaigns
  • Preferred: experience with written content generation and basic graphic design skills
  • Preferred: experience with Google Workplace, Slack, Salesforce, Proximity, Calendly, Mailchimp, WordPress, Adobe Suite, and/or Hootsuite
  • Preferred: Hotel/catering/event sales/hospitality/planning or marketing experience
  • Preferred: Previous community involvement or networking experience

 

What we offer: Innovation Portal offers a complete compensation package including salary, performance bonus, professional development allowance, and robust benefits package including health, dental, and vision, 401(k) with employer match, and paid vacation time. On top of a competitive salary package you’ll enjoy:

  • Working on a team with hard driving, impact inducing, do what it takes to get it done pros
  • A bright, inspiring, and one of a kind work environment
  • Training and development opportunities

 

Salary range is $30,000 – 35,000.

APPLY HERE